Last Updated: March 8, 2023

Shipping Policy

We offer USPS ground shipping for a flat rate on all orders as well as USPS 2-Day shipping free with any order over $99.

Next Day expedited shipping options are available with variable cost based on the shipping address. Orders will typical ship within

1-2 business days.

For any additional shipping questions, please call us at 541-281-7570

Return Policy

(December 2020)

Returns

Our policy enables you to receive a full refund if you return to us the unused portion of the products within 60 days of purchase. If 60 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.

Please note you are responsible for return shipping costs.

To complete your return, please email us at info@chinfamilyfarmsorganic.com. We will send you a Return Authorization Form which

asks for reason of your return, communicates that you are responsible for shipping costs, and has the mailing address for our facility.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your return item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund yet, please contact us at info@chinfamilyfarmsorganic.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@chinfamilyfarmsorganic.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.