Last Updated: December 1, 2023

First and foremost, Chin Family Farms collects personal information to personalize your experience with our site. The more we know about you, the more we can present you with information and features that will interest you. The facts you provide, along with data stored in your personal “cookie,” (see below) may also be used to make online shopping faster and more convenient by helping us understand your shopping needs and patterns.

We also use user information to measure our success and performance. For example, aggregate information gives us an idea of the number of visitors we attract and how they navigate the site. By collecting information, we can also work out the number of entries that we receive for Chin Family Farms promotions and contests. The information we collect enables us to contact users with offers and advertisements which may best appeal to them. At times, we may also use the information we collect to notify users of site updates and to promote special events at chinfamilyfarmsorganic.com.

How We Gather Data on Users

We gather information in a number of ways, depending on the section you are using within chinfamilyfarmsorganic.com

Sometimes, we simply ask you to provide your name, e-mail address, postal code, and country. Whenever you give this kind of information, it helps us to tailor our content for you. For instance, when you make a purchase through chinfamilyfarmsorganic.com, we collect your billing and shipping address, telephone number, credit card information, and other information necessary to complete the transaction.

Wherever we ask you for personal information, we try to include a link to this Privacy Policy for your review.

chinfamilyfarmsorganic.com does not sell, rent or trade your information to other companies.

Our site may link to advertisers and sites that collect personally identifiable information about you when you access them from chinfamilyfarmsorganic.com. This type of collection or use of personal information is beyond the control of chinfamilyfarmsorganic.com and is not covered by this Privacy Policy. We may occasionally need to share your information with business partners who co-sponsor contests or other services. In these cases, we will provide only the data that is needed to make the service or contest successful. If we plan to share this type of information, we will notify you before we collect it. If you do not want chinfamilyfarmsorganic.com to share your information, simply choose not to allow the transfer by not using or signing up for the contest or service in question.

If you do not wish to have any of your information stored or shared by chinfamilyfarmsorganic.com, simply email us at info@chinfamilyfarmsorganic.com or call our customer support center at 541-281-7570. Customer service agents are available 24 hours a day, 7 days a week.

Your Agreement to This Privacy Policy

By using fchinfamilyfarmsorganic.com, you indicate that you agree to the collection and use of your personal information by chinfamilyfarmsorganic.com as outlined in this Privacy Policy.

Our Privacy Policy may change from time to time. Be sure to visit this page occasionally to find any updates we have made. We are committed to post Privacy Policy changes on this page so consumers can be sure of how chinfamilyfarmsorganic.com is gathering and using information about them.

Third Party Billing

We may use a third party credit card merchant to take your payment. This third party will check and process your payment details. There are strict obligations that govern credit card merchants’ handling of personal data. However, we cannot be held responsible for actions by this third party. We accept no liability for loss and/or damage that you may suffer as a result of this third party’s acts and/or omissions. We advise you to print and retain a copy of each card transaction for future reference.

This Privacy Policy is a part of our Terms of Service. By using this site or our online store, you agree to be bound by and comply with this Privacy Policy and our Terms of Service.

SECTION 1 – AGE RESTRICTIONS ON ACCESS AND PURCHASES

You must be at least 18 years old to access this site. If you are under 18 years old you are not permitted to use this site for any reason. You must be of legal age required by the state or province you are in to purchase our products. It is your responsibility to know whether you are legally able to purchase our products.

SECTION 2 – WHAT INFORMATION DO WE GATHER AND WHAT DO WE DO WITH IT?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address and order history. We also use cookies, web beacons or other tools that collect information that make it easier to use our store and our site.

When you visit our site, some information is automatically collected. This may include information such as the Operating System (OS) running on your device, Internet Protocol (IP) address (which may be used to obtain your geolocation), access times, browser type, and language, and the website you visited before our site. We also collect information about how you use our site, including the elements you have interacted with, metadata and other details about these elements, change states and other user actions.

Email marketing: By providing us with your email address, you are giving us permission to send you emails about our store, new products, new brands under the Chin Family Farms portfolio and other updates. You have the opportunity to unsubscribe from these emails at any time by clicking the “Unsubscribe” button included at the bottom of each email.

How we use your information. In general, we use the information we collect primarily to provide, maintain, protect and improve our current site and products and to develop new products and brands. We use personal information collected through our site as described below and described elsewhere in this Policy to:

• Facilitate the creation of and securing of your Account on our network;
• Identify you as a user in our system;
• Improve our products, site, and how we operate our business;
• Understand and enhance your experience using our site and products;
• Provide and deliver the products and services you request;
• Respond to your comments or questions and for our Support team to provide service about Chin Family Farms and/or other brands within the Chin Family Farms portfolio of brands;
• Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
• Communicate with you about promotions, upcoming events and news about products and services offered by Chin Family Farms, brands within the Chin Family Farms portfolio of brands and our selected partners, and for other marketing purposes of Chin Family Farms;
• Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service; and
• Protect, investigate and deter against fraudulent, unauthorized or illegal activity.

SECTION 3 – CONSENT

How do you get my consent?

By providing us with personal information to complete a transaction, placing an order, arranging for a delivery or returning a purchase you are consenting to our collecting and using your information (your credit card information is discussed in Section 4 below).

How do I withdraw my consent?

You may withdraw your consent for us to contact you by clicking the “Unsubscribe” button included at the bottom of each email or contacting us info@chinfamilyfarmsorganic.com or mailing us at:

Chin Family Farms
17817 Cheyne Rd
Klamath Falls, OR 97603

SECTION 4 – DISCLOSURE

We do not share your personal information with third parties without your consent other than with the following:

• Third Party Service Providers. With third parties who work on our behalf, provided that such third parties provide at least the same level of privacy protection as required by this Privacy Policy;
• Lawful Requests. To comply with laws or to respond to lawful requests and legal process (provided that we will endeavor to notify you at the address you have given us if we have received a lawful request for your information);
• Protection of Rights and Property. To protect the rights and property of Chin Family Farms, our agents, customers and others including to enforce our agreements, policies and terms included in this Privacy Policy or our Terms of Service;
• Emergency. In an emergency, including to protect the personal safety of any person; and
• Corporate Restructuring. For the purposes of a business deal (or negotiation of a business deal) involving a sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture or dissolution transaction or proceeding). In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If another company acquires our company, business or assets, that company will also acquire and possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Policy.

SECTION 5 – PAYMENT PROCESSING

Our store is built on an e-commerce software platform called Ecwid that allows us to sell our products and services to you.

Payment: If you provide us with your credit card information during the payment process, we send it to our PCI-DSS compliant payment gateway for processing using SSL encryption technology. Your credit card information is stored for recurring subscription orders as well as within my account for faster checkout experience.

All direct payment gateways comply with the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and our payment processors and service providers.

SECTION 6 – THIRD-PARTY SERVICES

Our Policy does not cover any third party services. To learn about those third parties’ privacy practices, please read their privacy policies.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

SECTION 7 – SECURITY

To protect your personal information, we take reasonable precautions and follow generally accepted industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Your personal information is protected by your password – never share this password with anyone. Chin Family Farms will never contact you to ask you for your password.

If you provide us with your credit card information, the information is transmitted to our server using secure socket layer technology (SSL) which employs the AES-256 encryption standard.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you consent to any of your minor dependents using this site.

SECTION 9 – U.S. LAW APPLIES

This site is intended for users located in the United States. By sending us your Personal Information from outside the U.S., you consent to the application of U.S. law and to the use and disclosure of your personal information consistent with this Privacy Policy. It is up to you to determine whether accessing this site and purchasing our products are legal where you are. You access this site and purchase our products at your own risk, and you are responsible for compliance with all applicable laws, rules, regulations and treaties.

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Chin Family Farms encourages visitors to check this page for any changes to its Privacy Policy.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you (other than that information automatically generated by your use of our site), register a complaint, or simply want more information contact our customer service team at info@chinfamilyfarmsorganic.com or by mail at:

Chin Family Farms
17817 Cheyne Rd

Klamath Falls, OR 97603